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TERMS & CONDITIONS

Terms and Conditions of Use

These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms. Do not continue to use the website if you do not agree to all of the terms stated here.

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1. General Information

Neeta Pedersen Arts is an online provides a range of original and custom-made products to customers. These Terms apply to all visitors, users, and others who access or use our service.

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2. Products and Orders

  • All products listed are subject to availability.

  • We reserve the right to limit the quantities of any products or services we offer.

  • We may discontinue any product at any time without prior notice.

 

3. Pricing and Payments

  • All prices are listed in GBP and are subject to change without notice.

  • Payment must be made in full at the time of purchase using the available payment methods (e.g., credit card, debit card, PayPal).

  • We reserve the right to refuse or cancel any order at our discretion.

 

4. Shipping and Delivery

  • Orders are typically processed and shipped within 10 business days.

  • Delivery times may vary depending on your location and chosen shipping method.

  • We are not responsible for delays caused by courier services or customs.

  • All orders will be dispatched once full payment has been received.

  • For custom-made products, production may take up to two weeks. You will receive an email notification once your order has been shipped.

  • All items are shipped via Royal Mail.

  • We do not ship to PO Box addresses.

 

5. Returns and Refunds

  • You may request a return or exchange within 7 days of receiving the product, providing your reason for return.

  • Returned items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

  • Once a return is approved, the item must be sent back via insured and recorded delivery within 7 days.

  • The customer is responsible for ensuring the item is well-packed and returned in its original condition.

  • Refunds will be issued to the original payment method within 7 days of receiving the returned item.

  • You will be refunded for the cost of the item only.

  • Shipping, packing, PayPal, or other transaction fees are non-refundable unless the item was incorrectly shipped or damaged in transit.

  • Commissioned pieces and custom-made orders are non-refundable.

  • We ask that you inspect goods before signing for delivery to ensure no damage occurred during transit.

  • Any items lost or damaged during return are the customer’s responsibility and will not be refunded. We advise that you send the item back via insured and recorded delivery.

  • Damaged returns will not be accepted or refunded.

 

6. Intellectual Property

  • All content on this site, including logos, images, text, and graphics, is the property of Neeta Pedersen and protected by copyright laws.

  • Unauthorized use of any content is strictly prohibited.

 

7. Limitation of Liability

We are not liable for any damages resulting from the use or inability to use our products or services, including—but not limited to—indirect or incidental damages.

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8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

 

9. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised date. Your continued use of the website signifies acceptance of any changes.

 

10. Privacy Policy​

We are committed to protecting your personal information and ensuring your privacy is respected.

  • When you make a purchase through our website, your information is collected and securely stored by Wix.com, our website host and ecommerce platform.

  • Information collected may include your name, email address, shipping address, and payment details (processed securely).

  • Your details will never be disclosed, shared, or sold to any third party by us.

  • Your personal information is used only for:

    • Processing and fulfilling your order

    • Providing customer service and updates regarding your purchase

    • Communicating with you about your transaction, if necessary

  • All online transactions are securely processed through Wix.com, which uses industry-standard encryption and secure servers to protect your data.

  • For more information on how Wix handles your personal data, please visit www.wix.com.

 

11. Artwork

  • We strive to represent our artwork as accurately as possible on our website. Please note:

    • Colours may appear differently on your screen due to monitor settings and display variations.

    • Each product listing includes dimensions (width, height, and depth, where applicable), and details about the medium and materials used.

    • Descriptions are written with care to ensure accuracy, but minor discrepancies may occur as all products are handmade.

 

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Neeta Pedersen 
Email: neetapedersen@gmail.com
Website: www.neetapedersen.com
Phone: +44 (0) 7792703651

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